These User Content Rules ("Rules") govern the content you submit through the GudFood Work app. They exist to keep GudFood Work a trustworthy, respectful, and useful platform for everyone. These Rules form part of, and should be read together with, our Terms of Service and Privacy Policy. By submitting any content through the Service, you agree to comply with these Rules.

1. Scope

These Rules apply to all user-generated content ("Content") submitted through GudFood Work, including:

• Text reviews of meals and food quality;
• Star ratings of meals;
• Photographs of meals taken or uploaded by users.

Whenever you submit any of the above, these Rules apply in full. They apply regardless of the language in which you write your review and regardless of which region (Ukraine or Poland) your account belongs to.

2. Acceptable Content

Content is acceptable when it:

• Is based on a genuine personal experience with a meal you actually ordered through GudFood Work;
• Provides honest, constructive feedback about the food quality, portion size, freshness, or delivery;
• Uses respectful, professional language appropriate for a corporate environment;
• Consists of photos that accurately depict the meal you received.

We welcome both positive and critical reviews. Honest criticism, when expressed respectfully and based on a real experience, helps other employees make better choices and helps our suppliers improve. The key requirement is authenticity: write about what you genuinely experienced.

3. Prohibited Content

You may NOT submit Content that:

• Is abusive, hateful, harassing, threatening, or discriminatory on any basis — including race, ethnicity, nationality, religion, gender, sexual orientation, age, or disability;
• Contains sexually explicit or pornographic material;
• Discloses personal information about any other individual (such as a colleague, delivery driver, or kitchen staff member) without their consent;
• Constitutes a fake, fabricated, or misleading review — including reviews submitted by someone who did not actually order the meal;
• Constitutes advertising, promotional material, or spam;
• Contains images unrelated to the food you ordered from GudFood Work;
• Infringes any third-party copyright, trademark, or other intellectual property right;
• Constitutes illegal content of any kind under applicable law.

Content that violates any of the above may be removed, and repeated or serious violations may lead to restrictions or a ban as described in Section 6.

4. AI-Generated Content Policy

We value authenticity. If you use AI tools — such as generative AI image creators or large language models — to create or substantially assist in creating your review text or photos, you must disclose this in the review.

• Undisclosed AI-generated Content may be removed without warning.
• We consider AI-generated food photos presented as real to be inherently misleading and in violation of these Rules regardless of disclosure. Photos must always be genuine photographs of the meal you actually received.

In short: you may use AI to help phrase a written review provided you disclose it, but photographs must always be real images of your actual meal — never AI-generated, edited to misrepresent, or borrowed from elsewhere.

5. Content Moderation and Timelines

We moderate Content to keep the platform safe and trustworthy. Our standard review timelines are:

Content Type	Review Timeline	Action on Violation
Photos	Reviewed within 2 business days of submission	Photos that violate these Rules are removed
Text reviews	Reviewed within 24 hours of submission	Reviews that violate these Rules are removed

GudFood Work reserves the right to remove any Content that violates these Rules, or that we determine, in our sole reasonable discretion, is inappropriate for the platform — with or without prior notice to you. We may also temporarily withhold Content from public display pending review.

6. Violation Escalation Policy

We apply a graduated response to violations, escalating with repeated breaches:

Stage	Consequence
First violation	Written warning via in-app notification or email
Second violation	30-day restriction from submitting new Content (reviews and photos)
Third violation	Permanent ban from all Content features on the platform
Serious violations	Content involving illegal material, severe harassment, or deliberate fraud may result in immediate permanent ban and, where required by law, referral to relevant authorities

A ban from Content features does not, by itself, remove your ability to order meals through GudFood Work, unless the conduct also breaches the Terms of Service in a way that warrants account suspension or termination.

7. Appeals Process

If you believe your Content was removed in error, you may appeal. To do so:

1. Email [email protected] with the subject line: Content Removal Appeal;
2. Include: your account email, a description of the removed Content, and the reason you believe the removal was in error;
3. Submit your appeal within 14 days of the removal.

We will review your appeal and respond within 5 business days. If we find that the Content was removed in error, we will restore it promptly. Our decision following an appeal is final, subject to any rights you may have under applicable law.

8. Removing Your Own Content

You may delete your own Content at any time through the app interface. Once you delete a photo, it is permanently removed from our systems.

Ratings and review text may be retained in anonymised, aggregated form for analytical purposes — for example, contributing to a dish's average rating — in a manner that no longer identifies you. If you can no longer access Content within the app and wish to have it removed, contact [email protected] and we will assist.

9. Licence to Your Content

By submitting Content, you grant GudFood Work a non-exclusive, royalty-free, worldwide licence to display, reproduce, and use your Content within the GudFood Work app and related services. This licence exists solely to enable us to operate the Service — for example, to show your review to other employees at your company.

This licence terminates when you delete the Content or close your account, except with respect to aggregated, anonymised analytical data that no longer identifies you. You retain full ownership of your Content at all times. We do not claim ownership of your reviews, ratings, or photos.

10. Our Responsibility for Content

GudFood Work does not pre-screen all Content before it is published. We are not responsible for Content submitted by other users, and the views expressed in user reviews are those of the individual users, not of GudFood Work.

If you see Content that violates these Rules, please report it by contacting [email protected] with details of the Content and the reason for your concern. We will review reported Content in line with the moderation timelines in Section 5.

11. Changes to These Rules

We may update these Content Rules from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via in-app notification. The "Last updated" date at the top of this document reflects the most recent revision.

Your continued submission of Content after the effective date of any changes constitutes your acceptance of the revised Rules. If you do not agree with the changes, you should refrain from submitting further Content.